If you receive an item that needs to be returned, please call or email firstname.lastname@example.org or 613-857-8729 as soon as possible, to explain your reason for return. Once approved, you will either be granted approval to exchange the item for an equally priced item, or given store credit for the purchase amount. All requests for Return or Exchange must be made within 30 days of the sale of your product. Returned products must be received by Boutique on 42 in new condition. Boutique on 42 reserves the right to refuse to accept returns that show excessive wear and tear. Boutique on 42 reserves the right to charge the customer for any costs incurred by Boutique on 42 in restoring returned product as necessary for the resale of product as a refurbished product.